Refund policy
Last updated: 2 November 2026
1. 60-day money-back guarantee
Try URVA for 60 days from delivery. If it's not for you, write to us and we refund the price you paid for your order. No forms, no questions, even if you've used the brushes.
This commercial guarantee is in addition to your statutory 14-day right to cancel and the legal guarantees described below; it does not replace them.
2. How to use the guarantee
- Email contact@tryurva.com within 60 days of delivery, with your order number.
- We reply within 24 hours on business days and confirm your refund.
- Toothbrushes are personal hygiene products: you don't need to send back brushes you've used. If we ask you to return unopened boxes, we tell you where and how.
The guarantee applies once per customer and per household.
3. Free gifts
Free gifts included with a bundle (for example a free box or a travel case) don't need to be returned and are not refunded, as they were not paid for.
4. Refunds
Once your refund is confirmed, it is made within 14 days at the latest, to the payment method used for the order. Depending on your bank, it can take a few more days to appear on your account. For bundles with a discount, the refund is the price actually paid after the discount.
5. Right to cancel (14 days)
If you live in the European Union or the United Kingdom, you have 14 days from receiving your order to cancel it without giving any reason. Just tell us by email (a clear statement is enough, or use the form in our Terms of Service). For hygiene reasons, this statutory right does not apply to boxes that have been unsealed after delivery; our 60-day guarantee still covers them.
6. Faulty or incorrect items
If an item is faulty or isn't what you ordered, contact us with a photo: we replace or refund it at no cost to you. You also keep all your statutory rights, described in our Terms of Service.
7. Contact
URVA · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@tryurva.com