Shipping policy
Last updated: 2 November 2026
1. Where we deliver
We deliver to France, Belgium, Germany, the United Kingdom, the United States, Canada and Australia. The countries available are always shown at checkout.
2. Processing time
Orders placed before 2 pm (Paris time) on a business day ship the next business day. Orders placed later, or on a weekend or public holiday, ship the following business day.
3. Delivery times and costs
| Destination | Service | Estimated time after dispatch | Cost |
|---|---|---|---|
| France, Belgium, Germany | Tracked | 2 to 4 business days | €4.99, free from €35 |
| United Kingdom | Tracked | 5 to 10 business days | £4.99, free from £45 |
| United States | Tracked | 5 to 10 business days | US$4.99, free from US$55 |
| Canada | Tracked | 5 to 10 business days | CA$4.99, free from CA$75 |
| Australia | Tracked | 7 to 12 business days | A$4.99, free from A$85 |
These times are estimates and start from dispatch. They can be longer during busy periods (holidays, sales) or because of events outside our control (strikes, weather, customs checks).
4. Shipping costs, duties and taxes
The shipping cost for your order is always shown before you pay. Orders delivered across a border may be subject to import duties or taxes. When these can be collected at checkout, they are shown before you pay; otherwise the carrier may ask for them on delivery, and they are paid by the customer.
5. Tracking your parcel
As soon as your order ships, you receive an email with your tracking number. Please check that your email and delivery addresses are correct: we can't be held responsible for a delay or failed delivery caused by incorrect details.
6. Late, lost or damaged parcels
If your parcel hasn't arrived 10 business days after dispatch (20 outside the EU), or arrives damaged, email contact@tryurva.com with your order number (and a photo if it's damaged). After checking with the carrier, we send you a new parcel or refund you, at no cost to you.
7. Parcels not collected or returned to us
If delivery fails (wrong address, parcel not collected from the pick-up point in time), contact us to arrange a new delivery. A reshipping fee may apply.
8. Contact
URVA · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@tryurva.com