Terms of service

Last updated: 2 November 2026

Article 1 – Purpose

These Terms of Service ("Terms") govern sales of products made on tryurva.com between URVA ("we", "us") and any individual buying as a consumer ("you", "the customer"). Placing an order means you accept the Terms in force on the day of the order.

Article 2 – Seller

URVA · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@tryurva.com

Article 3 – Products

The main characteristics of our toothbrushes (bristle type, handle material, size, pack contents) are shown on each product page. Natural bristle and bamboo are natural materials: grain, colour and bristle shade vary slightly from one brush to another. Photos are as faithful as possible but are not contractual.

Article 4 – Prices and offers

Prices are shown in the currency of your country: euros (France, Belgium, Germany), pounds sterling, US dollars, Canadian dollars or Australian dollars. The total price of your order, including any discount and shipping costs, is shown before you confirm the order. Shipping costs and free-shipping thresholds are set out in our Shipping Policy.

Bundle discounts and free gifts are applied automatically in the cart according to the bundle you choose. Free gifts are offered while stocks last. We may change our prices and offers at any time; the price that applies is the one shown when you confirm your order.

Article 5 – Orders

To order, you choose your product and bundle, check your cart, enter your delivery details, choose a payment method and confirm the order with an obligation to pay. You then receive an email confirming your order. We may cancel an order in the event of an earlier payment dispute, suspected fraud or an obvious pricing error; you are then informed and refunded in full.

Article 6 – Payment

Payment is made online and securely using the methods offered at checkout. Payment details are encrypted and processed by our payment providers; they are never stored by URVA. Your order ships once payment is confirmed.

Article 7 – Delivery

Orders placed before 2 pm (Paris time) on a business day ship the next business day, then are delivered by tracked shipping in the times set out in our Shipping Policy. We deliver your order no later than 30 days after it is placed. If delivery is significantly late, you can ask us to deliver within a reasonable extra period; if we don't, you can cancel the order and be refunded. The risk of loss or damage passes to you when you receive the parcel.

Article 8 – Right to cancel

If you live in the European Union or the United Kingdom, you have 14 days from receiving your order to cancel it without giving a reason. To do so, tell us by sending a clear statement to contact@tryurva.com, for example using the form below. Toothbrushes are sealed hygiene products: the right to cancel does not apply to boxes unsealed after delivery. For unsealed boxes, our 60-day guarantee (Article 9) applies.

We refund all payments received, including the original delivery cost, within 14 days of your request, using the same payment method.

Article 9 – 60-day money-back guarantee

In addition to the right to cancel, URVA offers you 60 days from delivery to try your brushes. If you're not convinced, we refund you, even if the brushes have been used. The conditions are set out in our Refund Policy. This commercial guarantee does not affect the statutory rights below.

Article 10 – Statutory rights

France and the European Union. Products benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). You have 2 years from delivery to act under the guarantee of conformity and don't have to prove the defect existed during that time. Under the hidden-defects guarantee, you can act within 2 years of discovering the defect.

Germany. You benefit from the statutory warranty rights (Gewährleistung) under §§ 434 et seq. of the German Civil Code (BGB).

United Kingdom. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.

Other countries. Customers living elsewhere keep the equivalent statutory rights provided by the law of their country.

Article 11 – Use and care

Replace your toothbrush every 2 to 3 months. Let it dry upright between uses. Children should brush under adult supervision. We are not liable where products are used other than for their intended purpose or against the care instructions on the product page, or where we cannot perform because of force majeure.

Article 12 – Personal data

The data collected when you order is processed in line with our Privacy Policy.

Article 13 – Intellectual property

The URVA name, logo and all content on the site are protected. Any reproduction without permission is prohibited.

Article 14 – Customer service and complaints

For any question or complaint, write to contact@tryurva.com. We reply within 24 hours on business days and always look for an amicable solution first.

Article 15 – Governing law and disputes

These Terms are governed by French law. If you live in another country, you keep the benefit of the mandatory consumer protection rules of your country of residence. In the event of a dispute, you can use a consumer mediator free of charge; if no amicable agreement is reached, the dispute will be brought before the competent courts.

Annex – Cancellation form

(Complete and return this form only if you wish to cancel your order.)

To URVA, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@tryurva.com:

I hereby give notice that I cancel my contract for the sale of the following goods:
– Ordered on: …………… / received on: ……………
– Order number: ……………
– Customer name: ……………
– Customer address: ……………
– Date: ……………
– Signature (only if this form is sent on paper): ……………